Privacy Policy

Privacy Policy Effective Date: May 2, 2026 Website: Ludova.org Platform Name: Ludova Introduction Ludova (“Ludova,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, process, store, and protect your information when you access or use Ludova.org, mobile applications, tournaments, games, payment systems, and related services. By using Ludova, you acknowledge that you have read and understood this Privacy Policy. Information We Collect Ludova may collect different categories of information depending on how you use the platform. Information You Provide We may collect information that you voluntarily provide, including: Name Username Email address Phone number Date of birth Profile information Government-issued identification Payment information Messages and communications Voice chat communications Support requests Feedback and survey responses Automatically Collected Information We may automatically collect certain technical and usage information, including: IP address Device information Browser type Operating system Internet service provider Device identifiers Gameplay activity Login activity Location information Network information Application usage statistics Transaction records Crash reports and diagnostics Information from Third Parties We may receive information from third-party services such as: Payment providers Identity verification services Analytics providers Social login providers Advertising partners Security and fraud prevention services Cloud hosting providers How We Use Information Ludova may use collected information for purposes including: Providing and operating services Managing user accounts Processing payments and withdrawals Facilitating tournaments and competitions Improving gameplay experiences Providing customer support Sending notifications and updates Preventing fraud and abuse Verifying identity and eligibility Monitoring compliance with platform policies Conducting analytics and research Improving platform performance and security Personalizing user experiences Complying with legal obligations Enforcing our Terms of Service Legal Bases for Processing Where applicable under law, Ludova processes personal information based on: User consent Performance of contractual obligations Compliance with legal obligations Legitimate business interests Protection against fraud and abuse Cookies and Tracking Technologies Ludova may use cookies and similar technologies to: Remember user preferences Maintain sessions Analyze traffic and usage Improve functionality Detect fraud and security threats Personalize experiences Measure marketing performance Users may manage cookie preferences through browser or device settings. Payments and Financial Information Payments made through Ludova may be processed by third-party payment providers. Ludova may collect transaction-related information including: Payment method details Transaction amounts Wallet activity Withdrawal requests Billing information Payment verification details Sensitive payment information may be processed and stored by authorized payment providers rather than directly by Ludova. Identity Verification Ludova may request identity verification information for: Fraud prevention Age verification Compliance obligations Security reviews Tournament eligibility Withdrawal processing Verification documents may include: Government-issued identification Photographs Address verification documents Biometric verification where permitted by law Failure to complete verification may result in restricted platform access. How We Share Information Ludova may share information with: Service providers Payment processors Cloud hosting providers Fraud prevention services Analytics providers Customer support partners Legal authorities where required Professional advisers Business partners involved in platform operations We may disclose information where necessary to: Comply with laws or regulations Respond to legal requests Protect platform security Prevent fraud or abuse Protect rights and safety Enforce agreements and policies Ludova does not sell personal information to third parties. Data Retention Ludova retains information for as long as reasonably necessary to: Provide services Maintain records Comply with legal obligations Resolve disputes Prevent fraud Enforce agreements Retention periods may vary depending on the type of information and legal requirements. International Data Transfers Your information may be transferred to and processed in countries outside your location. By using Ludova, you consent to international transfers of information where permitted by law. Ludova takes reasonable measures to protect information during international transfers. Security Measures Ludova implements reasonable administrative, technical, and organizational safeguards to protect information against: Unauthorized access Loss Misuse Disclosure Alteration Destruction Cybersecurity threats Fraudulent activities However, no system can guarantee absolute security. Users are responsible for maintaining account security, including protecting passwords and authentication credentials. Children’s Privacy Ludova is not intended for individuals under the legal age required in their jurisdiction. We do not knowingly collect personal information from underage users. If we become aware that information from an underage individual has been collected, we may delete the information and suspend associated accounts. User Rights Depending on applicable laws, users may have rights including: Accessing personal information Correcting inaccurate information Deleting personal information Restricting certain processing activities Objecting to processing Requesting data portability Withdrawing consent where applicable Lodging complaints with regulatory authorities Requests may be subject to verification and legal limitations. Marketing Communications Ludova may send: Promotional messages Tournament announcements Platform updates Reward notifications Marketing communications Users may opt out of certain marketing communications through account settings or unsubscribe mechanisms. Third-Party Links and Services Ludova may contain links to third-party websites or services. We are not responsible for third-party privacy practices, policies, or content. Users access third-party services at their own risk. Voice and Chat Features Ludova may provide voice chat, messaging, and communication features. Communications may be monitored, recorded, reviewed, or analyzed for: Safety Moderation Fraud prevention Policy enforcement Platform security Users should avoid sharing sensitive information through communication features. Fraud Prevention and Security Monitoring Ludova may use automated systems and manual reviews to detect: Cheating Unauthorized access Fraudulent payments Account abuse Suspicious activity Policy violations Security monitoring may include: Device analysis IP analysis Behavioral monitoring Gameplay analysis Transaction monitoring Business Transfers If Ludova undergoes: Merger Acquisition Investment transaction Asset sale Corporate restructuring User information may be transferred as part of the business transaction, subject to applicable laws. Regional Compliance Users are responsible for ensuring that use of Ludova complies with local laws and regulations. Certain services may not be available in all jurisdictions. Changes to This Privacy Policy Ludova may update this Privacy Policy periodically. Updated versions become effective upon publication unless otherwise stated. Continued use of the platform after updates constitutes acceptance of the revised Privacy Policy. Users are encouraged to review this Privacy Policy regularly. Contact Information For questions, requests, complaints, or privacy-related concerns, users may contact Ludova through the official support channels available on Ludova.org. Acknowledgment By accessing or using Ludova, you acknowledge that you have read, understood, and agreed to this Privacy Policy. End of Privacy Policy