Refund Policy

Refund Policy Effective Date: May 2, 2026 Website: Ludova.org Platform Name: Ludova Introduction This Refund Policy explains the rules and conditions governing refunds, cancellations, tournament reversals, wallet credits, and payment disputes on Ludova. By using Ludova, users agree to this Refund Policy. General Refund Policy All payments made on Ludova are generally final and non-refundable except in situations specifically stated in this policy or where required by applicable law. Users are responsible for ensuring that they: Enter the correct tournament or game Review entry fees before payment Maintain a stable internet connection Use compatible devices Understand tournament rules before participating No Refund After Game or Tournament Starts Once a game, match, round, competition, or tournament has officially started, no refunds shall be issued. This includes situations involving: User disconnection Device failure Battery failure Internet interruption Accidental registration Gameplay mistakes User forfeiture Losses during competition Late participation Failure to join on time By joining a game or tournament, users acknowledge and accept the risk of gameplay outcomes and technical interruptions outside Ludova’s direct control. Tournament Cancellation Refunds If Ludova cancels a tournament or competition before completion for reasons including: Technical failures Server issues Administrative cancellation Insufficient participants Security concerns Platform maintenance Unexpected operational issues Eligible users may receive: Full refunds Wallet reversals Tournament credits Rescheduled tournament access Refunds may be processed back to the user wallet or original payment method depending on the situation and payment provider policies. Duplicate Transactions Users who are charged multiple times for the same transaction due to technical issues may be eligible for a refund after verification. Ludova reserves the right to investigate duplicate payment claims before issuing refunds. Unauthorized Transactions If a user believes an unauthorized payment occurred, the user must immediately contact Ludova support. Ludova may investigate: Account activity Login records Payment history Device information Transaction details Refunds for unauthorized transactions are not guaranteed and may depend on investigation results. Fraudulent Claims Users attempting to abuse the refund system through: False chargebacks Fraudulent disputes Payment manipulation Abuse of financial systems may face: Account suspension Permanent bans Wallet restrictions Legal action Loss of tournament eligibility Wallet Funding Funds added to user wallets may not be refundable once successfully processed, except where required by law or approved by Ludova. Users are encouraged to verify payment details carefully before funding wallets. Prize and Reward Reversals Ludova reserves the right to reverse rewards, winnings, payouts, or credits obtained through: Cheating Fraud Exploits Collusion Violation of platform policies Technical abuse Such reversals may occur even after rewards have been credited. Refund Processing Time Approved refunds may require processing time depending on: Payment providers Banking systems Verification procedures Transaction methods Regional financial systems Processing times may vary and are not guaranteed. Third-Party Payment Providers Certain payments may be processed by third-party payment providers. Ludova is not responsible for delays, failures, or technical issues caused by external payment systems. Additional fees charged by payment providers or banks may not be refundable. Changes to Refund Policy Ludova reserves the right to modify this Refund Policy at any time. Updated versions become effective upon publication unless otherwise stated. Continued use of Ludova after updates constitutes acceptance of the revised Refund Policy. Contact Information Users may contact Ludova support through the official support channels available on Ludova.org for refund-related inquiries. Acknowledgment By using Ludova, users acknowledge that they have read, understood, and agreed to this Refund Policy. End of Refund Policy